HELP CENTRE
Frequently asked questions
Everything you need to know before your next session. Can’t find your answer? Drop us a line.
Within five minutes of application you’ll feel the area go comfortably numb. For deep or dense work, give it the full ten minutes before the needle touches skin.
Most sessions get up to three hours of solid numbing. For longer sittings, your artist can re-apply the Mid Procedure Spray to top up comfort without breaking the flow.
Yes. Every formula is 100% vegan, cruelty-free and dermatologically tested. We never test on animals and we keep harsh chemicals out of the mix.
The cream is your pre-session base coat — apply it before you leave for the studio or thirty minutes before your appointment. The Mid Procedure Spray is for touch-ups on the day, perfect for long sessions and second passes.
Apply a generous even layer to clean, dry skin, cover with cling film or a bandage if you’re doing a long transfer, and let it sit for ten minutes. Wipe off any excess before your artist starts — do not let it sit on open wounds.
Our formula is gentle and has been used on the most sensitive skin types. If you have a known sensitivity to lidocaine or similar ingredients, do a small patch test first and ask your artist or GP.
For hygiene reasons we can’t accept returns on opened numbing products, but if your order arrives damaged or you’re sent the wrong item, contact us within 14 days and we’ll sort it out.